We invest in our team to ensure service excellence.

CIS Security Senior Management Team including, left to right in back row: Neill Catton, Carl Palmer, Mick O’Keeffe, Nick Hawksley. Front row: Tracy Plant, Amanda McCloskey and Tony Graves.


Account Managers – are assigned to each customer and employee, and are responsible for the contractual requirements and performance management of each contract.

Regional Account Directors – are readily available to their customers and security teams offering a strategic approach when dealing with complex situations and identifying new initiatives.

Regional HR Advisors – are apportioned across the business in order for all of our employees and Management Teams to benefit from experienced local support in HR related matters.

Contract Development – we ensure that every contract is reviewed for efficiencies after 90 days following contract award. Our teams are responsible for assessing staff performance throughout the year and conducting mystery shopper exercises and penetration testing.

In-House Training Academy – CIS Security self-delivers all training courses. This ensures that all employees are trained to our exacting standards and that all employees feel part of the CIS Security culture from the very start of their employment.

Control Room – every contract is visited by members of our Control Team to ensure they are familiar with the environment our Officers work in. Our London based Control Room is operational 24 hours a day and there is always assistance on-hand to support our staff and customers.

Duty Managers (out of hours) – our team conduct welfare visits and provide immediate response to our staff and customers. The Duty Managers ensure that we always have a management presence to oversee the running of our business and are the front line decision makers out of hours.

Duty Directors – there is Senior Manager on call 24/7 to oversee and manage any serious incident that may occur.

Technical Development Manager – supports all new implementations and oversees the integration of support systems. We ensure a culture of efficiency and ongoing technical development for all of our customers.

The business is further supported by our Sales, Finance, Human Resources and Administration teams.