CIS Security has achieved its best ever score of 170 in an independent audit conducted on behalf of the SIA Approved Contractor Score scheme.
Auditors visited Head Office and a cross section of client sites. In the report, the Auditor stated;
“The organisation has continued to demonstrate that it consistently performs to a high level. This is evident by the improvement in its scores from its previous assessment rising from 164 to an impressive 170. The business has in place robust controls and processes in how it delivers its service both within the office environment and on client sites. The main sectors that the business work within are education, government and corporate. There is a clear and strong focus on continual improvement which was seen to be driven by the Senior Management Team through to other departments of the company, this was evident through a number of KPI’s and benchmarking in relation to customer and consumer perception and employee feedback”.
In addition to the glowing report, the Auditor identified a best practice for recommendation within the security sector. CIS Security has introduced a customer service feedback app, which can be taken out on site using a smartphone or tablet to gather realtime feedback. This has enabled CIS to gain accurate consumer/end user feedback instead of using paper forms thus increasing the volume of feedback and making this a more efficient process.
The auditors also commented on how organised CIS are as a business, the team spirit they picked up on and the passion CIS staff exhibited in demonstrating good work. It was also noted that systems were robust and despite being at the “top of the tree”, CIS strive to improve further.
We are so proud to have achieved this record score for the company. Achieving, maintaining and improving on standards requires a high level of professionalism and commitment. Well done to everyone involved.