As a company who has long provided front of house reception and concierge services, CIS are developing and amplifying our premium Front of House offering in earnest as one of our priority business focuses. New dedicated Website here. After a long search for the person with the required level of credentials, We are delighted that Sheena Pemberton is our Front of House Account Manager for these specialist services from CIS.

Here is a rundown of Sheena’s headline strengths and experiences which make her the ideal candidate to deliver outstanding Front of House services under the trusted CIS brand name.

VIP Treatment Guru

Sheena has credentials in planning, training, managing and delivering exquisite customer service at the highest level imaginable, including at The Shard Building’s Front of House in Central London. She has as over 10 years’ experience in the five star hospitality industry including working for some of the most iconic brands such as Emirates and Rolls-Royce. As someone who also enjoys being on the receiving end of exceptional customer service, Sheena is familiar with the perceptive nuances that make the difference on the front line and as such, places a huge importance on staff care and welfare, aligning with CIS in our prioritisation of rich staff engagement encouraging pride and shining personalities.

Presence & Flair

CIS’s mantra of “getting it right first time” resonated with Sheena, with a background of global dance and choreography in Ballroom and Freestyle, she knows all about practicing to be perfect and doing it with style. She was selected by her employers as a reliable representative for high profile promotions for Emirates Airlines, appointed to accompany VIP guests and Royalty at events events such as Dubai World Cup and England Rugby Sevens.

Technology proficient

While at Rolls-Royce, Sheena was placed in charge of managing their VIP Business Centre at Buck Gate headquarters in London, implementing a multimillion pound telepresence suite and hot desks. This required rolling up her impeccable silk sleeves and getting under the skin of a brand new technology platform, creating programmes and processes enabling the best in class, voice command system to work seamlessly for their top global executives.

Work Ethic

Sheena can do big things, in addition to taking on high profile projects such as the ones already mentioned, she has demonstrated her capacity to deliver consistent high standards at scale. She was recently responsible for the mobilisation a very successful nationwide contract including over 40 sites.


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