CIS Security | Security experts, innovative partners

Supporting the Real Living Wage

Client Edit — Wed, 21 Oct 2026 16:06:59 +0000

Fair pay remains an important part of creating workplaces where people feel valued and supported.

Following the latest Real Living Wage announcement from the Living Wage Foundation, CIS Security welcomes the updated rates published. The new rates continue to reflect the real costs of living and provide a recognised benchmark for responsible employers.

Our Director of Payroll & Benefits, Evi Garoufi-London MCIPP, shares: “Our commitment to the Real Living Wage is a commitment to our people. It recognises the vital role they play in our success and helps ensure they feel valued, supported, and empowered to thrive at work and in their everyday lives.”

As a proud Recognised Service Provider, we support initiatives that encourage fair pay and contribute to positive outcomes for colleagues and organisations alike.

CIS Security Successfully Retains Paddington Square!

Client Edit — Thu, 15 Oct 2026 14:19:09 +0000

We are incredibly excited to announce that we have successfully retained the security contract for Paddington Square!

What makes this achievement so special is the journey behind it. Since mobilisation, we have worked alongside our customer and partners to help shape, support and protect what has become an iconic destination.

We are proud of the partnership we have built, and most importantly, the people behind it. Every day, our colleagues bring professionalism and commitment to the site, delivering exceptional service standards that make achievements like this possible.

Paddington Square’s Senior Building Manager, Alex H., shares: “After an extensive and highly competitive tender process, we are delighted to have reappointed our incumbent security provider, CIS. While all bidders presented strong submissions, it was their consistent professionalism, transparency, integrity, and overall approach to supporting and developing the team that set them apart. Their investment in training and commitment to delivering exceptional service gave us the confidence that they remain the right partner for our building and occupiers. Congratulations to the entire team. We look forward to continuing our journey together and achieving even greater success in the years ahead.”

A message from our Operations Director, Domingo De Sousa, and Account Manager, Hakan Kagan: “Proud moments, strong partnerships, and outstanding teamwork! Since mobilising Paddington Square in late 2022, we’ve had the privilege of watching our team grow from strength to strength, developing into an award-winning unit that truly reflects the values and standards of CIS & Paddington Sq. Retaining the security contract at such an iconic, flagship development is a fantastic achievement and a testament to the dedication, professionalism and consistency of every member of our team. For us, this milestone represents much more than contract retention. It reflects the strength of our customer partnership, the trust built over time, and the collective effort that goes into delivering excellence every single day. We couldn’t be prouder of what we have all accomplished so far. A huge thank you to everyone involved for their continued commitment, hard work and contribution to this success. This is what happens when great people, strong leadership and a shared vision come together.”

Thank you to Paddington Square for your continued trust, and to everyone who has played a part in this success.

CIS Security named 10x finalists at The Security & Fire Awards for Excellence 2026!

Client Edit — Wed, 14 Oct 2026 15:58:37 +0000

We are delighted to announce that CIS has been shortlisted as a finalist in 10 categories at The Security & Fire Awards for Excellence 2026, recognising the dedication, expertise and outstanding contributions of our colleagues across the business.

Our finalist categories are:

Champion of Champions Award
Industry Choice: Best Security or Fire Company
Marketing Campaign of the Year Award
Outsourced or Contract Security Team of the Year (2 nominations)
Security Guarding Company of the Year (Over £30M Annual Turnover)
Security or Fire ESG Champion
Security Partnering Initiative of the Year – BIDs Partnering Initiative
Training Initiative of the Year (2 nominations)

These nominations reflect the hard work, commitment and passion of our teams, whose dedication continues to drive excellence across our organisation and the wider security industry.

A huge congratulations to everyone involved in achieving this fantastic milestone. We are incredibly proud to be recognised and look forward to celebrating with our fellow finalists!

London Bridge City Operational Resilience and Emergency Preparedness

Client Edit — Tue, 13 Oct 2026 08:52:48 +0000

London Bridge City has launched the first of three tabletop exercises as part of its Operational Resilience and Emergency Preparedness Initiative, bringing together key partners to test plans, strengthen decision-making and enhance collective response to emerging threats.

Last week’s exercise was facilitated by PC Ian Brosnan and the City of London Police Cyber Griffin team. The interactive workshop provided an opportunity for representatives from MAPP, CIS Security and Team London Bridge BID to work through a realistic scenario.

This session marked the first stage in a wider programme of exercises designed to support the continued development of crisis management capabilities, ensuring teams are equipped to respond effectively in an ever-evolving risk landscape.

Head of Security at London Bridge City, John REYNOLDS MSyl, shares: ” My thanks to the continued support of City of London Police and their Cyber Griffin team. Exercises like this are key to ensuring we are prepared and able to implement an effective response to the variety of threats we face. Our training and testing continues with further exercises planned. I am grateful for the support of MAPP and colleagues at CIS Security as we continue to ensure the safety of all those who work, visit and enjoy the space at London Bridge City.”

We look forward to the coming months as we work together to build an even more resilient London Bridge City.

National Customer Service Week 2026

Client Edit — Fri, 09 Oct 2026 12:49:14 +0000

As National Customer Service Week comes to a close, it is a valuable opportunity to reflect on the role customer service plays across our industry and the impact it has on the people and communities we serve.

Service excellence and that personal touch underpins everything we do. Building trust, showing respect and understanding individual needs are qualities that create meaningful and lasting experiences. Whether it is creating exceptional first impressions, maintaining safe and welcoming environments or enhancing our service delivery through innovation, people remain at the heart of every interaction.

These principles greatly influence how we approach learning and development. Effective customer service training should reflect the unique environments, people and expectations that our colleagues encounter every day. By working closely with customers and understanding their specific requirements, we can create bespoke learning experiences that help teams build confidence and strengthen their skills.

Our Customer Experience Specialist, Paula Orton, shares: “As technology becomes part of almost everything we do, genuine human interaction is becoming increasingly valuable. Customer experience is no longer simply about offering a warm welcome or ensuring someone enjoys their time with us; it is about making every moment of human connection count. However brief the interaction, we have an opportunity to make someone feel recognised, understood and valued. My aim is to give our colleagues the confidence and skills to make the most of those moments, creating positive experiences that leave a lasting impact long after the interaction has ended.”

Thank you, to all customer service professionals who make a difference through the everyday moments that often go unseen. Your professionalism, adaptability and commitment to what you do truly has a lasting impact.

CIS Security Appointed Security Partner for London Stadium

Client Edit — Mon, 05 Oct 2026 15:31:29 +0000

We are delighted to announce a new partnership between CIS Security and London Stadium, one of the UK’s most recognised sporting and entertainment venues.

From major sporting fixtures and concerts to daily visitor activity, London Stadium operates within a highly dynamic environment, welcoming thousands of spectators and visitors throughout the year. Ensuring a safe and secure experience for all is at the heart of everything we do.

We are proud to be partnering with London Stadium to help protect this world-class venue.

Account Director, Tom McCrone, shares: “London Stadium is an iconic destination and a workplace for many people every day. We are proud to play our part in protecting the venue through the delivery of a professional, responsive and customer-focused security service that prioritises safety, reassurance and operational excellence.”

We look forward to building a lasting partnership, enhancing safety at London Stadium and delivering exceptional service to every visitor, guest and stakeholder.

CIS Security Appointed Security Partner for Queen Elizabeth Olympic Park

Client Edit — Mon, 05 Oct 2026 15:21:28 +0000

We are delighted to announce a new partnership between CIS Security and the London Legacy Development Corporation (LLDC), supporting the safety and security of one of the UK’s most vibrant and iconic destinations, Queen Elizabeth Olympic Park.

Every day, the Park welcomes residents, students, workers, visitors and commuters across a vast, open-access public space. Home to world-class venues, green spaces and thriving communities, it presents a unique and complex operating environment that requires a proactive and people-focused security approach.

We are proud to be partnering with LLDC to help protect this landmark destination.

Account Director, Tom McCrone, shares: “We are incredibly proud to be partnering with LLDC to support the safety and security of Queen Elizabeth Olympic Park. This is one of the UK’s most unique and dynamic destinations, and our team is committed to delivering a professional, customer-focused security service that helps create a safe, welcoming and enjoyable environment for everyone who lives, works and visits the Park.”

We look forward to building a lasting partnership, enhancing safety across the Park and delivering exceptional service to the communities and visitors it serves.

Macmillan Coffee Morning

Client Edit — Fri, 25 Sep 2026 13:55:19 +0000

At Head Office and across our sites, colleagues, customers and the wider community came together for Macmillan Cancer Support’s coffee morning.

Every donation counts and these events play a vital role in encouraging conversations and raising awareness for the millions of people affected by cancer.

We are incredibly grateful to everyone who participated and contributed to making a positive impact.

If you would like to support this fantastic cause, please consider making a donation below:

https://lnkd.in/gdc6vfdu

CIS Security Partners with Symera for Next Phase of Growth

Client Edit — Tue, 22 Sep 2026 17:16:24 +0000

London, UK. September 22, 2026: CIS Security Limited (“CIS”) and Symera Partners LLC (“Symera”) today announced the acquisition of CIS by Symera in partnership with the company’s management team.

Founded more than 57 years ago by the Palmer family, CIS has established a market-leading reputation for protecting complex, high-profile environments across over 300 public and private sector sites. As the UK’s largest independent security specialist, the company provides premium security services, front-of-house and technology-enabled security solutions to major commercial properties, public bodies, cultural institutions and other critical sites throughout the UK.

Under the leadership of CEO Neill Catton, CIS has delivered significant growth while remaining true to its core values of service excellence and a people-first culture. These values have allowed the business to build decades-long customer relationships and become a trusted specialist security partner across the UK.

Eric Hauser, Managing Partner of Symera, said:

“We are thrilled to partner with Neill and what we believe is one of the strongest management teams in the security services industry. It became clear early on that CIS has built its reputation through exceptional service quality, deep customer relationships, and a culture that genuinely values its people. We are grateful to the Palmer family and management for their trust and are excited to support the continued growth of a truly outstanding business.”

Symera will support CIS with strategic resources and capital as the company continues to invest in its people, technology, service capabilities, and broader UK growth. The partnership will build on the company’s existing strengths while preserving the culture and customer focus that have been central to its success. CIS will continue to be led by Neill Catton and the existing senior leadership team, providing continuity for customers, employees and stakeholders.

Neill Catton, Chief Executive Officer of CIS Security, added:

“CIS has built an exceptional reputation over many decades by focusing on our people, our customers and the quality of service we deliver. As we look ahead, it was important to find a partner that shares our values and is committed to supporting the business for the long term. Symera’s people-first approach, experience in supporting founder and family-owned businesses, and commitment to investing behind management made them the natural partner for CIS and its leadership team. This transaction enables us to build on the strong foundations already in place while creating exciting opportunities for further growth and development for our colleagues and customers.”

The transaction marks an important milestone for CIS and provides an opportunity for the Palmer family to retire from ownership, whilst retaining the company’s independence and preserving its legacy.

Carl Palmer, on behalf of the Palmer family, said:

“CIS has been an important part of our family’s lives for more than five decades, and we are immensely proud of the business, the culture and the people who have helped make it what it is today. As we begin this next chapter, we are delighted that Neill and the wider management team will continue to lead the company with Symera’s support. We are confident that CIS is in excellent hands and well positioned to build on its remarkable history while preserving the values that have always been at the heart of the business.”

Double win for CIS Security at the Rewards Awards!

Client Edit — Thu, 17 Sep 2026 13:54:15 +0000

We’re incredibly proud to share that CIS Security has been recognised with two fantastic awards at this year’s Reward Strategy Rewards Awards:

Best Company to Work For
Best ESG Strategy

These awards are a wonderful recognition of the people, culture and values that sit at the heart of our business.

Evi Garoufi-London, MCIPP, Director of Payroll and Benefits UK and ROI states:

“We are incredibly proud to have been recognised as Best Company to Work For, an achievement that reflects the outstanding culture, commitment, and sense of community across our business.

This award is a testament to the dedication of our colleagues, managers, and support teams who work tirelessly to create an environment where people feel valued, supported, and empowered to succeed.

With nearly 4,000 colleagues across our organisation, this recognition highlights the positive impact of the initiatives, benefits, and development opportunities we continue to invest in.

Thank you to everyone who has contributed to making our company such a great place to work.”

Our Best ESG Strategy award recognises the work being done to make ESG a meaningful part of how we operate and grow.

Jordy Mukudi, ESG Manager states:

“Winning the Best ESG Strategy award is a fantastic achievement for our team. ESG is not a standalone initiative for us, it is embedded within our culture, decision-making and long-term business strategy. This award recognises the passion and commitment of colleagues across the organisation who work every day to drive meaningful and measurable positive impact.”

A huge thank you and congratulations to everyone across CIS Security who has contributed to these achievements.

Two awards, one incredible team.